FAQs

Here are some of the questions that our customers most frequently ask us. 

1.) Shipping On All Products The Same

Where is my order? 

Our items are sourced in bulk from international suppliers, so packages usually arrive at your doorstep between 9-30 days after you place your order. In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping, delays at customs, and seasonal (holiday) congestion may impact delivery time. 

Typical shipping timeframes are as follows: 

USA: Between 9 - 30 days average 

Canada: Between 20 - 30 days average

Europe: Between 20 - 40 days average

Australia: Between 20 - 40 days average

All Others: Between 30 - 60 days average

Why did I only receive part of my order?

We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times. 

Why did I receive two separate tracking numbers?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID. Due to different designs, they may come from different manufacturers. You should receive a tracking number after we receive payment and your order has been processed and shipped. Please allow up to three to 5 days for your order to be processed.

What shipping provider do you use? 

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

What's included in each kit? 

 

Diamond Painting Questions

Where are the instructions for my diamond painting kit? 

Check out our detailed How-To! 

Each of our kits comes with the following:

  • Pre-printed canvas with design chart (with pre-applied adhesive) 
  • Colored diamonds delivered in separate bags (labeled) 
  • Diamond applicator tool and/or tweezers 
  • Tray with wax (used to pick up the diamonds)

How large are the diamond paintings? Sizes vary by design. Our smaller paintings are usually 20x20cm (8x8in). Larger paintings can be as wide as 90cm (36in / 3ft). Please check the dimensions of the specific painting you're looking at before buying. Some can be even larger and come in sections to be framed for larger areas. 

Does it come with a frame? 

Frames are not included unless otherwise stated.

What are the diamonds made out of?

Our colorful diamonds are manufactured from eco-friendly resin and are factory-tested to ensure safety. 

There aren't enough diamonds included in my package, what can I do?

We'd be happy to send you some replacement diamonds at no extra charge. Please contact whatshotontop@gmail.com for assistance. Most Kits come with 30% More Diamonds than required to allow for a shortage. 

How long does a diamond painting take to complete?

Depends on how fast you are, and how large the canvas is. Our smaller kits usually take anywhere from 6-10 hours to complete without breaks. Larger kits may take up to 20 hours or more to finish. When starting a project find a space so you can work at your leisure to complete.

What is your Refund Policy?

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 30 days from the purchase date. All diamonds must be in their original, unopened packaging. And the canvas must be in original packing with the backing still in tack so that the glue on canvas is unharmed.

Please contact support at whatshotontop@gmail.com for assistance. 

See our full Return Policy Here. 

How can I contact you?

Please contact support at whatshotontop@gmail.com for assistance.

Where do your designs come from?

What's Hot On Top is an authorized reseller of craft and other products. Artwork and designs are provided to us by our manufacturing partner. For any inquiries regarding copyright, please send an email to whatshotontop@gmail.com